Vintage Factory is a story of love and family. From humble beginnings in a metropolitan city in Ecuador, a loving father, Eduardo, taught his children the family business – crafting beautiful furniture for others to enjoy. Many years down the road, his only daughter, Vivi, fell in love with a boy from Florida and they were soon married. The young couple established their home in Lakeland and welcomed their first of three children in 2008.
Motherhood to three boys was and still is a prime focus for Vivi, but she missed the family business and working with her father and brothers. To fill this gap, she started refurbishing vintage furniture out of her garage with the help of her father and mother and then selling their creations out of various stores and markets throughout Central Florida.
It didn’t take long for Eduardo and Vivi to expand their line of products into an area of business that felt right at home for them: custom furniture. Their first piece, a farm-house table. They followed that with benches, buffets, coffee tables, headboards and more, all in the rustic style that was so popular that they soon needed more room to design and craft their furniture, and they needed extra hands to help fill the demand.
That’s when Vivi’s brother, Diego, an expert furniture designer and builder, stepped in to help the family business. The three business partners moved their operation from Vivi’s garage to a house and warehouse in South Lakeland, and they made it their own. The little teal house stages their custom furniture pieces, and the family designs, builds and finishes their products throughout the different factory bays behind their store.
Today, the store is open Wednesday through Sunday and you’ll find Eduardo, Vivi and Diego onsite to help you select and design furniture to fit your needs. Whether you want a farm-house style or tend towards a more mid-century modern look, Vintage Factory has the skill and vision to help you bring your furniture to life.
They use quality materials including real pine wood and metal accents that result in pieces that are as unique as your family and will last. Vintage Factory stands by each piece of furniture they create, and they welcome you to visit their store, meet the family in person, and tour the factory.
Purchases & Production
Purchases: All pieces are made to order. All sales are FINAL once the purchased item(s) has been picked up, delivered or shipped because these are custom-made pieces.
Production: Production time takes approximately 2-3 weeks. Upon completing the purchase online, you will receive an email receipt describing your purchase, and a representative of Vintage Factory will contact you within 24 hours to review your purchase prior to production starting. Prior to shipping your order, Vintage Factory will email you a photo of the completed product(s).
Satisfaction:We make every effort to ensure you will be completely satisfied with your purchase of custom furniture. That’s why we communicate upon receiving your order and once your order is ready, we send a photo of the completed product so that you see what you are getting before the order goes to shipping.If you are not 100% satisfied with your order, we ask that you contact Vintage Factory directly for resolution via our website Contact Us form or by email at firstname.lastname@example.org. You can expect a response from us within 2 business days and we will make every effort to resolve the matter.
Returns & Cancellations
Returns: Since each piece is unique according to the selections you make, we are unable to accept returns.
Cancellations: We will accept a cancellation with proper notification within 24 hours of placing an order. If you would like to cancel your order after the cancellation period, but prior to the shipment of your order, there is a 20% restocking fee you will be charged and then refunded the balance of your purchase. Orders cannot be cancelled if shipping has been arranged and the product(s) have shipped.
Shipping & Handling
Shipping & Handling: Shipping may be available for an additional fee. Please contact the store directly for a shipping price quote (863-513-5216). Shipping takes 1 week from date of completion. Product pricing includes shipping fees. Shipping is limited to ONLY the following states: Florida, Georgia, Alabama, South Carolina, North Carolina, and Tennessee. Vintage Factory currently uses UPS for shipping and handling services.
Inspection: When you receive your order, you must inspect it completely prior to signing receipt with UPS. If you sign for the item, you are acknowledging that you are accepting the piece as is and in perfect condition. If you find your order has damage due to shipping (as noted in the Damage section below), make sure you take a photo of the damage, kindly refuse the order, and contact Vintage Factory immediately for assistance.
Damaged Orders & Complaints
Damage: Unlike mass produced products of lower quality, Vintage Factory’s custom products are made of real wood and quality accents. Due to the nature of the wood, natural inconsistencies may occur and your order may not appear as the exact representation of the store’s product image. These differences in color, wood grain and general appearance are not to be considered damage. Additionally, nail holes, minor marks/scratches/small rough patches, and minor joint gaps are generally due to the nature of the materials and design of the piece.
If an item has damage beyond the nature of the materials, please contact Vintage Factory directly within 3 days of receipt and provide photos of the product and damage. All products that meet the damage requirements are eligible for exchange once the damaged item is returned in its original packaging or packaging purchased by the buyer. The buyer is responsible for ensuring the timely return of all damaged items for exchange and must arrange for the carrier to pick up the order.
Complaints: Please contact Vintage Factory with any complaint regarding a product, customer service, online issues, etc. via our website Contact Us form or by email at email@example.com. You can expect a response from us within 2 business days. We will make every effort to resolve the matter.
About Vintage Factory
Vintage Factory is a story of love and family. From humble beginnings in a metropolitan city in Ecuador, a loving father, Eduardo, taught his children the family business – crafting beautiful furniture for others to enjoy. Vintage Factory stands by each piece of furniture they create, and they welcome you to visit their store, meet the family in person, and tour the factory.
Get in Touch
1020 Pipkin Rd
Lakeland, FL 33811